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    Privacy Policy

    Your privacy is important to us. Learn how we collect, use, and protect your data.

    Last updated: 24 October 2026

    1. Information We Collect

    We collect information you provide directly to us, including your name, email address, phone number, property address, and project details when you request a quotation or use our services.

    • Personal identifiers and contact information
    • Property address and project details
    • Communication records and preferences
    • Send you updates, marketing materials, and other information (with your consent)
    • Comply with legal obligations

    2. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our services
    • Process your requests and quotations
    • Communicate with you about your project
    • Send you updates, marketing materials, and other information (with your consent)
    • Comply with legal obligations

    3. Information Sharing

    We do not sell your personal information. We may share your information with:

    • Service providers who assist in our operations
    • Professional advisors and consultants
    • Regulatory authorities when required by law
    • Meta Platforms Ireland Ltd, for advertising measurement (see below)

    Advertising measurement with Meta. When you send us an enquiry, we share details of it with Meta (Facebook and Instagram) so we can measure which of our adverts lead to enquiries and show our adverts to people more likely to be interested. Your email address, phone number, name and postcode are converted into an irreversible code (hashed) before they leave our systems. Alongside them we send your IP address, your browser type, the service you enquired about, the page you enquired from and, where present, the identifier Meta adds when you arrive from one of its adverts. We do this on the basis of our legitimate interest in measuring our advertising. If you reject cookies on our cookie banner, we do not share your enquiry with Meta. You can also object at any time by contacting us using the details below.

    4. Data Security

    We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

    5. Your Rights

    Under GDPR, you have the right to:

    • Access your personal data
    • Correct inaccurate data
    • Request deletion of your data
    • Object to processing of your data
    • Request data portability
    • Withdraw consent at any time

    6. Cookies

    We use cookies to improve your browsing experience. You can control cookies settings through your browser preferences.

    7. Data Retention

    We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

    8. Contact Us

    If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

    9. Updates to This Policy

    We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date.

    Your Privacy Matters

    We are committed to protecting your privacy and ensuring your data is handled responsibly. If you have any questions about our data practices, please don't hesitate to contact us.

    FAQs

    Questions about your privacy

    Ask us something else

    The information you give us directly, including your name, email address, phone number, property address and project details when you request a quotation or use our services. We also keep communication records and preferences.